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Demonstrate understanding of the role of different IT systems in support of organisational objectives

Unit 33:            Business Information Technology Systems

Unit code         M/508/0575

Unit level         5

Credit value     15

 

Introduction

The aim of this unit is to enhance students’ understanding of contemporary business information technology (IT) systems and how organisations develop and continuously review their IT strategy in order to gain and maintain competitive advantage. Students will explore the areas of business that benefit from the support of IT systems and how organisations are using IT as a driver for business improvement.

By the end of this unit students will be able to critically analyse the application of current and future technologies and suggest best solutions for an organisation.

 

Learning Outcomes

By the end of this unit a student will be able to:

1.    Demonstrate understanding of the role of different IT systems in support of organisational objectives.

2.    Analyse flexible and reliable IT systems that respond to organisational requirements.

3.    Evaluate IT systems that support value-added change within organisations.

4.    Recommend practical IT systems solutions to given organisational scenarios.


Essential Content

LO1 Demonstrate understanding of the role of different IT systems in support of organisational objectives

 

·         The role of IT systems:

·         The role of IT in knowledge management, data management and customer service management

·         The impact of IT systems and their contribution to solving business problems.

·         The impact of IT systems on the functions and structure of organisations to support meeting organisational objectives.

 

LO2 Analyse flexible and reliable IT systems that respond to organisational requirements

 

Types of IT systems:

·         Use of different types of IT systems (e.g. transaction processing, customer relationship, business intelligence, knowledge management) and their roles in relation to meeting business objectives and improving operational efficiency.

 

Types of information and data:

·         Layers of information systems: services, integration, security and analytics.

·         Corporate database management systems, data management and characteristics of data within organisations.

·         Types and flow of information within an organisation. Data protection and confidentiality.

·         Reliability of IT systems and data quality:

·         The importance of ensuring accurate and appropriate data collection.

·         Quality assurance and control measures used to ensure data quality on entry and after data collection.


LO3 Evaluate IT systems that support value-added change within organisations

 

Project management methodologies and strategies to create value and competitive advantage:

·         Project management methodology for achieving specific goals.

·         Value creation strategy, competitive advantage, make or buy decisions. Cost and benefit analysis.

·         IT support for value-added change:

·         New and existing approaches to improving IT position and impact on other business areas providing value-added services.

·         System development tools and techniques.

 

LO4 Recommend practical IT systems solutions to given organisational scenarios

 

IT systems support for problem-solving:

·         Problem-solving using decision-making models (e.g. decision support, group decision, artificial intelligence) and IT systems application.

·         The use of IT systems to support the storing and managing of data, information sharing, communication, security and gaining a competitive edge.

 

Monitoring and evaluating IT systems:

·         Effective monitoring and evaluation of IT systems and their impact on organisations.


Learning Outcomes and Assessment Criteria

 

Pass

Merit

Distinction

LO1 Demonstrate understanding of the role of different IT systems in support of organisational objectives

 

P1 Analyse the use of IT systems within different functions of an organisation.

P2 Examine how IT systems contribute to the achievement of objectives in a specific organisational context.

M1 Evaluate how IT systems are applied in the different functions of an organisation and how they work together to achieve high performance.

D1 Critically evaluate the role and purpose of IT systems in different functions of an organisation, evaluating their contribution to achieving organisational objectives.

LO2 Analyse flexible and reliable IT systems that

 

respond to organisational requirements

 

P3 Analyse the different

M2 Critically analyse the

D2 Demonstrate an

ways IT systems store and

different ways IT systems

understanding of the

process data for

store and process data,

different ways IT systems

knowledge management,

providing specific

store and process data

customer relationship

organisational examples.

and critically evaluate the

management, data

 

choices that have been

management and

 

made in a specific

communication

 

organisational example to

management.

 

make recommendations.

LO3 Evaluate IT systems that support value-added

 

change within organisations

 

P4 Evaluate how IT

M3 Critically evaluate the

D3 Provide justified

systems can be used to

advantages and

recommendations for

support value-added

disadvantages of specific

improving IT systems in

change for improving

IT systems which support

the support of value-

business operations,

value-added change in an

added change in an

performance and

organisational context.

organisational context.

sustainability.

 

 


Pass

Merit

Distinction

LO4 Recommend practical IT systems solutions to

 

given organisational scenarios

 

P5 Recommend practical

M4 Evaluate how IT

D4 Critique

IT solutions for

systems support practical

recommended practical

organisational scenarios

solutions to add future

solutions for the effective

that cover a range of

value to specific business

monitoring and

common business

problems.

evaluation of IT systems,

problems experienced in

 

with potential

the workplace.

 

consequences of their

 

 

implementation.


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