UNIT 27 MANAGING QUALITY HEALTH SOCIAL CARE
Academic Level: Under-Graduate, Masters, PhD
3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered.
1. Briefly explain your understanding of systems, policies and procedures.
2. Explain how effective systems, policies and procedures help in achieving quality in HSC?
3. Evaluate the effectiveness of at least any three systems from your case study. [Evaluate each in separate paragraph].
3.2 Analyse other factors that influence the achievement of quality in the health and social care service.
1. Identify 03 factors that influence the achievement of quality in case study.
2. Analyse how these factors influence in achieving quality service in the organisation related to case study (analyse each in separate paragraph).
Do not repeat any factors from LO2.3
3.3 Suggest ways in which the health and social care service could improve its quality
1. Identify 3-4 problems issues from the organisation in case study. Suggest resolving the identified problems and improving the quality. You must justify your suggestions (write each in separate paragraph).
4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives.
1. Explain your understanding of evaluation and its importance to improve quality in HSC.
2. Identify any 3 methods for evaluating quality of health and social care in regards to internal (Use the organisation in case study) and external (CQC).
Evaluation of quality inspection is mandatory
1. Evaluate each method in separate paragraph.
2. Suggest the best methods to improve quality at organisation in case study and justify your reasons.
4.2 Discuss the impact that involving users of services in the Evaluation process has on service quality.
1. Explain the advantages and disadvantages of involving service users in the evaluation process in the organisation related to case study. Conclude your answer with suggestions to improvement of quality.
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