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Know and understand how to prevent and manage abusive and aggressive behaviour

Unit 27: Contribute to the prevention and management of abusive and aggressive behaviour

Unit reference number: T/601/1168
QCF level: 3
Credit value: 4
Guided learning hours: 20

Assessment requirements/evidence requirements

Learning outcomes 1 and 2

Knowledge understanding assessment involving one or a mixture of:

  • written questions and answers
  • projects
  • assignments

Learning outcomes 3 and 4

Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:

  • observation
  • testimony of others (for example line manager or colleagues)
  • products of work (for example incident reports)
  • reflective account
  • Realistic simulations may be used

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.

Alternatively, centre documentation should be used to record this information.

Learning outcomes and assessment criteria

Learning outcomes

Assessment criteria

Evidence type

Portfolio reference

Date

1. Know and understand how to prevent and manage abusive and aggressive behaviour

Identify legislation, policy and procedures relating to the prevention and management of abusive and aggressive behaviour

Explain the importance of reviewing incidents of abusive and aggressive behaviour

Identify sources of specialist support for dealing with abusive and aggressive behaviour

 

 

 

2.                            Know and understand the forms, causes and effects of abusive and aggressive behaviour

Identify the factors which indicate the potential for abusive or aggressive behaviour to develop

Identify the forms that abusive and aggressive behaviour can take

Describe the effects of abusive and aggressive behaviour on those involved and those witnessing

 

 

 

3.            Be able to deal with incidents of abusive and aggressive behaviour

Take action which minimises abusive and aggressive behaviour

Communicate with individuals displaying abusive and aggressive behaviour in a manner which restores a calmer atmosphere

Respond to physically aggressive behaviour in accordance with statutory and organisational requirements

Record and report incidents of abusive and aggressive behaviour in accordance with organisational procedure

 

 

 

4.            Be able to contribute to minimising the risk of abusive and aggressive behaviour

Identify environmental factors which affect behaviour

Review incidents of abusive and aggressive behaviour and suggest options for reducing the risk of reoccurrence

In consultation with others, refer those at risk of displaying abusive and aggressive behaviour to appropriate people and agencies

 

 

 


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