Unit 27: Contribute to the prevention and management of abusive and aggressive behaviour
Unit reference number: T/601/1168
QCF level: 3
Credit value: 4
Guided learning hours: 20
Assessment requirements/evidence requirements
Learning outcomes 1 and 2
Knowledge understanding assessment involving one or a mixture of:
- written questions and answers
- projects
- assignments
Learning outcomes 3 and 4
Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:
- observation
- testimony of others (for example line manager or colleagues)
- products of work (for example incident reports)
- reflective account
- Realistic simulations may be used
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.
Alternatively, centre documentation should be used to record this information.
Learning outcomes and assessment criteria
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Learning outcomes
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Assessment criteria
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Evidence type
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Portfolio reference
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Date
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1. Know and understand how to prevent and
manage abusive and aggressive behaviour
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Identify legislation, policy and procedures relating to the
prevention and management of abusive and aggressive behaviour
Explain the importance of reviewing incidents of abusive and
aggressive behaviour
Identify sources of specialist support for dealing with abusive
and aggressive behaviour
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2. Know
and understand the forms, causes and effects of abusive and aggressive behaviour
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Identify the factors which indicate the potential for abusive
or aggressive behaviour to develop
Identify the forms that abusive and aggressive behaviour can
take
Describe the effects of abusive and aggressive behaviour on
those involved and those witnessing
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3. Be
able to deal with incidents of abusive and aggressive behaviour
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Take action which minimises abusive and aggressive behaviour
Communicate with individuals displaying abusive and aggressive
behaviour in a manner which restores a calmer atmosphere
Respond to physically aggressive behaviour in accordance with
statutory and organisational requirements
Record and report incidents of abusive and aggressive behaviour
in accordance with organisational procedure
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4. Be able to contribute
to minimising the risk of abusive and aggressive behaviour
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Identify
environmental factors which affect behaviour
Review
incidents of abusive and aggressive behaviour and suggest options for reducing
the risk of reoccurrence
In
consultation with others, refer those at risk of displaying abusive and aggressive
behaviour to appropriate people and agencies
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