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Lo1: Be able to explore how communication skills are used in health and social care

UNIT 1: COMMUNICATING IN HSC ORGANISATIONS

Introduction / Unit Aim

The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery.

Unit Abstract

Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers. Learners will explore the process of communication and how effective communication can affect how individuals feel about themselves. In addition, communication systems within organisations will be critically examined and learners will gain an understanding of the legal frameworks surrounding the recording of information about people. Learners will gain an understanding of the use of information and communication technology as a tool in health and social care settings. Learners should note that any direct investigation of communication in health and social care placements or employment should be within the context of a job role. Due regard should be given to the confidentiality of information if used to support assessment evidence for this unit.

Learning Outcomes

Lo1: Be able to explore how communication skills are used in health and social care

Relevant theories:

Humanistic

Behaviourist

Cognitive

Psychoanalytical

Techniques and purposes:

Written

Listening

Verbal

Non-verbal

Record keeping

Giving information

Challenging poor practice

Educating

Decision making

Negotiating

Advocacy

Counseling

Mentoring

 

Inappropriate interpersonal communication:

barriers to communication

inappropriate language

incongruent messages

misinterpretation

breach of confidentiality

breach of trust

invasion of privacy

power

threat

abuse

influences on individuals

 self-concept

self-esteem

self-image

ideal self

prejudice

stereotyping

values and beliefs

stress

Supporting specific communication needs:

alternative language

language aids

Braille,

Signing

Makaton

Advocacy

Interpretation

Translation

environmental conditions

technological aids

processes for accessing additional support

 

Maintaining confidentiality:

Privacy

Confidentiality

Disclosure

Protection of individuals

Rights and responsibilities

 

Lo2: Understand how various factors influence the communication process in health and social care

Factors of Values and culture:

Beliefs

Age

Sex

Sexuality

Ethnicity

Gender

Education

Social class

Legislation, charters and codes of practice:

National

European

United Nations (UN)

Equality

Diversity

Discrimination

Confidentiality and sharing information

 

Organisational systems and policies:

Information

Documents

Systems

Structures

Procedures

Practices

Good practice:

In accordance with practice and service standards, challenging discrimination, ethics, values, ensuring dignity and rights; data protection (recording, reporting, storage, security and sharing of information).

Lo3: Be able to explore the use of information and communication technology (ICT) in health and social care

Standard ICT software:

Word-processing

Spreadsheets

Database

Information retrieval

Internet

Intranet (if available)

Email

Image software

Benefits to users:

Meeting individual needs

Administration of treatments

efficiency of administrative processes

accuracy of records

communication

maintaining independence

Benefits to care workers and organisations:

meeting needs of staff

business administration efficiency

quality of service

meeting requirement of other agencies

accountability

Audit

Legal considerations:

health and safety

postural

visual

stress

data protection

accuracy

security

relevance

up to date

confidentiality

consequences of breaking data protection legislation

access to records

 

 

 

 


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