Lo1: Be able to explore how communication skills are used in health and social care
Post Date: 16 - Dec - 2019
UNIT 1: COMMUNICATING IN HSC ORGANISATIONS
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Introduction /
Unit Aim
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The
aim of this unit is to develop learners’ awareness of different forms of
communication used in health and social care settings and its importance for
effective service delivery.
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Unit Abstract
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Learners
will investigate the communication processes in health and social care
settings considering the barriers to communication and ways to overcome these
barriers. Learners will explore the process of communication and how
effective communication can affect how individuals feel about themselves. In
addition, communication systems within organisations will be critically
examined and learners will gain an understanding of the legal frameworks
surrounding the recording of information about people. Learners will gain an
understanding of the use of information and communication technology as a
tool in health and social care settings. Learners should note that any direct
investigation of communication in health and social care placements or
employment should be within the context of a job role. Due regard should be
given to the confidentiality of information if used to support assessment
evidence for this unit.
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Learning
Outcomes
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Lo1: Be able to
explore how communication skills are used in health and social care
Relevant theories:
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Humanistic
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Behaviourist
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Cognitive
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Psychoanalytical
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Techniques and purposes:
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Written
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Listening
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Verbal
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Non-verbal
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Record keeping
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Giving information
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Challenging poor practice
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Educating
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Decision making
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Negotiating
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Advocacy
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Counseling
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Mentoring
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Inappropriate interpersonal communication:
barriers to
communication
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inappropriate language
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incongruent messages
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misinterpretation
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breach of confidentiality
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breach of trust
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invasion of privacy
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power
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threat
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abuse
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influences on individuals
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self-concept
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self-esteem
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self-image
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ideal self
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prejudice
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stereotyping
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values and beliefs
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stress
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Supporting specific communication needs:
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alternative language
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language aids
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Braille,
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Signing
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Makaton
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Advocacy
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Interpretation
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Translation
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environmental conditions
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technological aids
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processes for accessing additional support
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Maintaining confidentiality:
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Privacy
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Confidentiality
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Disclosure
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Protection of individuals
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Rights and responsibilities
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Lo2: Understand
how various factors influence the communication process in health and social
care
Factors of Values and culture:
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Beliefs
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Age
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Sex
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Sexuality
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Ethnicity
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Gender
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Education
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Social class
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Legislation, charters and codes of
practice:
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National
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European
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United Nations (UN)
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Equality
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Diversity
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Discrimination
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Confidentiality and sharing information
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Organisational systems and policies:
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Information
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Documents
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Systems
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Structures
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Procedures
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Practices
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Good practice:
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In accordance with practice and service standards,
challenging discrimination, ethics, values, ensuring dignity and rights;
data protection (recording, reporting, storage, security and sharing of
information).
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Lo3: Be able to
explore the use of information and communication technology (ICT) in health
and social care
Standard ICT software:
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Word-processing
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Spreadsheets
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Database
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Information retrieval
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Internet
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Intranet (if available)
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Email
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Image software
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Benefits to users:
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Meeting individual needs
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Administration of treatments
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efficiency of administrative processes
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accuracy of records
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communication
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maintaining independence
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Benefits to care workers and
organisations:
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meeting needs of staff
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business administration efficiency
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quality of service
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meeting requirement of other agencies
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accountability
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Audit
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Legal considerations:
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health and safety
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postural
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visual
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stress
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data protection
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accuracy
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security
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relevance
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up to date
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confidentiality
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consequences of breaking data protection legislation
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access to records
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