BTEC HND Business
Assignment Brief
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Unit 4
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Management and Operations
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Unit level
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4
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Unit code
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D/508/0488
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Unit type
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Core
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Assignment
title
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Operations management
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Purpose
of this assignment
The aim of this assignment is to assess
students understanding of the
leadership and management; the difference between
a manager and a
leader, traits, characteristics, the functions of a manager
and role of a leader in an organisational context. In addition,
the assignment will cover concepts
and approaches to operations management and the role of management in ensuring efficient and effective operations.
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Task 1 – (LOs 1&2)
Scenario
1
You work for
a large city-based organisation (choose any
organisation) which is looking
to prepare its staff
for future leadership and management roles. You
have been tasked to come up with
a report on adopting a Leadership and Management Development programme. They have requested
your expertise to demystify
between what the experts term
‘Leadership’ and ‘Management’. They would also like to see your
recommendations on
what you feel about the Situational and Contingency theories of leadership
and how they could
adopt the key
principles into an appropriate programme of
development for the organisation.
Compile a report (approx. 1000 to
1500 words) analysing;
a)
Differences and similarities between a leader
and manager considering their roles and characteristics.
b)
the
functions of a manager
according to Fayol and
how a manager in your organisation performs these
functions using
various examples
c)
Situational leadership, systems
leadership and contingency
leadership using various scenarios in your organisation to support
your explanation.
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Task 2 – (LOs 3&4)
Scenario 2
You work as a manager of a large retail store such as a supermarket
or building materials store. You have been invited to give a talk in a seminar to
a group of students about operations management.
Prepare a briefing paper for the seminar evaluating;
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Different approaches to operations management using
examples in your store.
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Your role and functions as a store manager with regards
to operations management.
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The importance of operations management regarding
your store.
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Key factors that can influence the operations management
for your store from a wider business perspective.
Assessment criteria (these
are for evidence purpose only; they are not the questions)
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Pass
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Merit
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Distinction
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LO1 Differentiate
between the role of a leader
and the function of a
manager
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LO1 & 2
D1 Critically analyse
and evaluate the different theories and approaches to leadership
in given contexts.
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P1 Define and
compare the different roles
and characteristics of a
leader and a manager.
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M1 Analyse and differentiate between the role of a leader
and function of a
manager by
effectively applying a range of theories and concepts.
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LO2 Apply
the role of a leader and
the function of a manager
in given contexts
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P2 Examine examples of how the role of
a leader and the function
of a manager apply in different situational contexts.
P3 Apply
different theories and models
of approach, including situational leadership, systems leadership and contingency.
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M2 Assess the strengths and
weaknesses of different approaches to situations within the work
environment.
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LO3 Demonstrate
an appreciation of the role
leaders and managers play in the operations
function of an organisation
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LO3 &
4
D2 Critically evaluate application of operations management and
factors that impact
on the wider business environment.
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P4 Explain the key approaches
to operations management and
the role that leaders
and managers play.
P5 Explain the importance and value of operations management in achieving business objectives.
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M3 Evaluate how leaders and managers can
improve efficiencies of operational management to successfully meet
business objectives.
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LO4 Demonstrate
an understanding of the
relationship between leadership and
management in a contemporary business environment
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P6 Assess
the factors within the business environment that impact upon
operational management and decision-making by leaders and
managers.
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M4 Analyse how these
different factors affect the business environment
and wider community.
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