Unit 28: Develop productive working relationships with colleagues
Unit reference number: K/502/8426
QCF level: 3
Credit value: 4
Guided learning hours: 16
Unit summary
This unit assesses the knowledge and competence required to develop productive working relationships with colleagues.
Assessment requirements/evidence requirements
Learning outcomes 1, 3, 5 and 7
Knowledge understanding assessment involving one or a mixture of:
- written questions and answers
- projects
- assignments.
Learning outcomes 2, 4, 6 and 8
Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:
- observation (for example of meetings between the learner and colleagues)
- testimony of others (for example line manager or colleagues)
- products of work (for example correspondence/email, notes of meetings with colleagues)
- reflective account.
- Questioning or simulations may be used for assessment criterion 8.3.
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.
Alternatively, centre documentation should be used to record this information.
Learning outcomes and assessment criteria
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Learning outcomes
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Assessment criteria
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Evidence type
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Portfolio reference
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Date
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1. Understand
how to establish and maintain working relationships with colleagues
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Describe the benefits of developing productive working relationships
with colleagues
Explain how to identify disagreements with colleagues
Describe techniques for resolving conflicts with colleagues
Explain how to identify conflicts of interest with colleagues
Describe the measures that can be used to manage or remove
conflicts of interest with colleagues
Explain how to take account of diversity issues when developing
working relationships with colleagues
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2. Be
able to establish and maintain working relationships with colleagues
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Establish working relationships with all colleagues who
are relevant to own area of responsibility
Recognise, agree and respect the roles and responsibilities
of colleagues
Take account of the priorities, expectations and authority
of colleagues in decisions and actions
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3. Understand
how to improve performance with colleagues
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Describe how to get and make use of feedback on own performance
from colleagues
Describe how to provide colleagues with useful feedback
on their performance
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4. Be
able to improve performance with colleagues
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Provide feedback to colleagues on their performance
Seek feedback from colleagues on own performance in order
to identify areas for improvement
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5. Understand
how to communicate with colleagues
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Outline the principles of effective communication
Describe how to apply the principles of effective communication
when working with colleagues
Outline the importance of exchanging information and resources
with colleagues
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6. Understand
the sector in which they work with colleagues
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Identify the relevant regulations and codes of practice
that apply in the industry or sector
Describe standards of behaviour and performance in the industry
or sector
Describe the working culture of the industry or sector
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7. Understand
the context in which they work with colleagues
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Identify the current and future work being carried out with
colleagues
Identify the colleagues who are relevant to the work being
carried out, their work roles and responsibilities
Describe the processes within the organisation for making
decisions
Describe line management responsibilities and relationships
within the organisation
Describe the organisation’s values and culture
Explain how power, influence and politics works within the
organisation
Identify the standards of behaviour and performance expected
in the organisation
Describe the information and resources that different colleagues
might need
Explain work agreements with colleagues
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8. Be able to work
with colleagues
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Fulfil
agreements made with colleagues and keep them informed of progress
Advise
colleagues promptly of any difficulties or where it will be impossible to fulfil
agreements
Resolve
any conflicts of interest and disagreements with colleagues in ways that minimise
damage to the work being carried out
Exchange
information and resources with colleagues to make sure that all parties can work
effectively
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