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Understand how to establish and maintain working relationships with colleagues

Unit 28: Develop productive working relationships with colleagues

Unit reference number: K/502/8426
QCF level: 3
Credit value: 4
Guided learning hours: 16

Unit summary

This unit assesses the knowledge and competence required to develop productive working relationships with colleagues.

Assessment requirements/evidence requirements

Learning outcomes 1, 3, 5 and 7

Knowledge understanding assessment involving one or a mixture of:

  • written questions and answers
  • projects
  • assignments.

Learning outcomes 2, 4, 6 and 8

Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:

  • observation (for example of meetings between the learner and colleagues)
  • testimony of others (for example line manager or colleagues)
  • products of work (for example correspondence/email, notes of meetings with colleagues)
  • reflective account.
  • Questioning or simulations may be used for assessment criterion 8.3.

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.

Alternatively, centre documentation should be used to record this information.

Learning outcomes and assessment criteria

Learning outcomes

Assessment criteria

Evidence type

Portfolio reference

Date

1.            Understand how to establish and maintain working relationships with colleagues

Describe the benefits of developing productive working relationships with colleagues

Explain how to identify disagreements with colleagues

Describe techniques for resolving conflicts with colleagues

Explain how to identify conflicts of interest with colleagues

Describe the measures that can be used to manage or remove conflicts of interest with colleagues

Explain how to take account of diversity issues when developing working relationships with colleagues

 

 

 

2.            Be able to establish and maintain working relationships with colleagues

Establish working relationships with all colleagues who are relevant to own area of responsibility

Recognise, agree and respect the roles and responsibilities of colleagues

Take account of the priorities, expectations and authority of colleagues in decisions and actions

 

 

 

3.            Understand how to improve performance with colleagues

Describe how to get and make use of feedback on own performance from colleagues

Describe how to provide colleagues with useful feedback on their performance

 

 

 

4.            Be able to improve performance with colleagues

Provide feedback to colleagues on their performance

Seek feedback from colleagues on own performance in order to identify areas for improvement

 

 

 

5.            Understand how to communicate with colleagues

Outline the principles of effective communication

Describe how to apply the principles of effective communication when working with colleagues

Outline the importance of exchanging information and resources with colleagues

 

 

 

6.            Understand the sector in which they work with colleagues

Identify the relevant regulations and codes of practice that apply in the industry or sector

Describe standards of behaviour and performance in the industry or sector

Describe the working culture of the industry or sector

 

 

 

7.            Understand the context in which they work with colleagues

Identify the current and future work being carried out with colleagues

Identify the colleagues who are relevant to the work being carried out, their work roles and responsibilities

Describe the processes within the organisation for making decisions

Describe line management responsibilities and relationships within the organisation

Describe the organisation’s values and culture

Explain how power, influence and politics works within the organisation

Identify the standards of behaviour and performance expected in the organisation

Describe the information and resources that different colleagues might need

Explain work agreements with colleagues

 

 

 

8.            Be able to work with colleagues

Fulfil agreements made with colleagues and keep them informed of progress

Advise colleagues promptly of any difficulties or where it will be impossible to fulfil agreements

Resolve any conflicts of interest and disagreements with colleagues in ways that minimise damage to the work being carried out

Exchange information and resources with colleagues to make sure that all parties can work effectively

 

 

 


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