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Understand services provided by the rooms division in diverse contexts

Unit 13: Principles of Rooms Division Operations Management

Unit reference number: Y/504/2225
Level: 4
Credit value: 5
Guided learning hours: 46

Unit aim

This unit has been devised to assess learners’ ability to understand how the rooms division can be effectively managed to maximise profitability. It also requires learners to evaluate different styles of accommodation provision.

Unit introduction

This unit introduces learners to services provided by the rooms division. They will learn about the impact of issues on the management and business performance of front of house areas and factors that contribute to effective management and business performance in accommodation service. This will enable learners to find out how to apply techniques to maximise and measure occupancy and rooms revenue.

Learners will investigate accommodation and front office service styles and the roles of staff within this area. They will examine the importance and key aspects of planning and managing front of house areas.

Learners will explore the impact of the legal and statutory requirements that apply to rooms division operations, and aspects of planning and managing accommodation service functions for their own operation.

Learners will look at revenue and yield values and rooms division performance indicator calculations, sales techniques, forecasting and statistical data.

Learning outcomes and assessment criteria

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.

On completion of this unit a learner should:

Learning outcomes

Assessment criteria

1     Understand services provided by the rooms division in diverse contexts

1.1          Explain different accommodation and front office service styles offered by hospitality organisations

1.2          Analyse the roles and responsibilities of accommodation and reception service staff

2     Understand the impact of contemporary management issues on the effective management and business performance in the front of house area

2.1          State the importance of the front of house area to effective management

2.2          Analyse the key aspects of planning and management of the front of house area for own operation

2.3          Analyse the key operational issues affecting the management and business performance of the front office area for own operation

3     Understand the factors that contribute to effective management and business performance in the accommodation service function

3.1          Analyse the impact of legal and statutory requirements that apply to rooms division operations

3.2          Assess the importance of property interiors and design to the efficient management of the operation

3.3          Explain the critical aspects of planning and management of accommodation service functions for own operation

3.4          Analyse the key operational issues affecting the management and business performance of the accommodation service function for own operation

4     Understand how to apply techniques to maximise and measure occupancy and rooms revenue

4.1          Describe how to calculate revenue and yield values associated with maximum occupancy and rooms revenue within own organisation

4.2          Describe the sales techniques that staff can use to maximise revenue

4.3          Explain the purpose and use of forecasting and statistical data within the rooms division

4.4          Describe how to calculate rooms division performance indicators to measure the success of accommodation sales within own organisation


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