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Understand the importance of business processes in delivering outcomes based upon business goals and objectives

Unit 3:   Understand How to Manage Work Activities to Improve Business Performance

Unit code:           M/504/5373

QCF level 4:         BTEC Professional

Credit value:      11

Guided learning hours: 43

Unit aim

The aim of this unit is to give learners the knowledge and understanding of the skills needed to manage work activities and to improve business effectiveness and efficiency.

Unit introduction

Managing activities involves planning and monitoring work activities to deliver agreed outputs to ensure organisational quality requirements are met. This unit aims to develop knowledge and understanding of the importance of managing work activities by using resources effectively. Learners will examine ways of designing and implementing operational systems to improve effectiveness and efficiency, and to achieve the desired results.

Learners will consider the importance and interrelationship of business processes and the implementation of operational work plans, focusing on the role and responsibilities involved. Learners will also have the opportunity to investigate the principles of planning work activities, setting objectives and priorities to ensure requirements are met efficiently, and the importance of customer requirements and quality issues.

Involving and motivating team members and colleagues is important in helping to improve efficiency, and in this unit, learners will examine the importance of providing effective leadership and direction.

Effective management of work activities also involves maintaining a healthy, safe and productive work environment and continuously looking for ways to improve the processes involved. Learners will examine the organisational and legal requirements for maintaining this type of environment through developing an understanding the principles of risk assessment.

Learning outcomes and assessment criteria

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.

On completion of this unit a learner should:

 

Learning outcomes

 

Assessment criteria

1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives

·  evaluate the inter-relationship between the different processes and functions of the organisation

·    analyses the effect of the mission, aims and objectives of an organisation on its structure and culture

·     explain the methodology used to map processes to the organisation`s goals and objectives

2 Understand how work plans are developed for own area of responsibility

·        explain the importance of identifying and prioritising outcomes for work plans

·     explain the purpose of agreeing objectives which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way

·         assess the usefulness of techniques used to manage activities

·      explain factors to be taken into account when allocating and agreeing work with team members

·       explain how to produce a work plan for own area of responsibility which promotes goals and objectives


 

Learning outcomes

 

Assessment criteria

3 Understand how to monitor appropriate work plans and systems to improve

organisational performance

·   assess the importance of implementing quality audit systems/practice to manage and monitor quality to standards specified by the organisation and process operated

·    explain the importance of embedding a quality culture to improve organisation l performance

·   explain the importance of providing leadership and direction for own area of responsibility

·  evaluate methods used to monitor progress and provide feedback to team members

4 Understand health and safety requirements when managing business activities

·    explain the impact of health and safety legislation on work activities

·  explain the purpose and benefits of carrying out a risk assessment when managing work activities

·  assess the importance of reviewing organisational health and safety policies and procedures


Programme of suggested assignments

The table below shows a programme of suggested assignments that cover the criteria in the assessment grid. This is for guidance only and it is recommended that centres either write their own assignments or adapt assignments to meet local needs and resources.

 

 

Criteria covered

 

Assignment title

 

 

Scenario

 

Assessment method

1.1, 1.2, 1.3, 2. 1,

2.2, 2.3, 2.4, 2.5

 

 

Planning for Improvement

Prepare information on the

Report or presentation

link between

business

processes and

organisational

objectives,

explaining

techniques used

to develop work

plans

3.1, 3.2, 3.3, 3.4

 

 

 

Monitoring Activities to Improve Performance

 

Investigate the factors involved when monitoring work plans to improve organisational performance

Report or presentation

4.1, 4.2, 4.3

Importance of

Health and Safety

 

Investigate the impact of health and safety requirements on work activities

Brochure or presentation


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