Unit 3: Understand How to Manage Work Activities to Improve Business Performance
Unit code: M/504/5373
QCF level 4: BTEC Professional
Credit value: 11
Guided learning hours: 43
Unit aim
The aim of this unit is to give learners the knowledge and understanding of the skills needed to manage work activities and to improve business effectiveness and efficiency.
Unit introduction
Managing activities involves planning and monitoring work activities to deliver agreed outputs to ensure organisational quality requirements are met. This unit aims to develop knowledge and understanding of the importance of managing work activities by using resources effectively. Learners will examine ways of designing and implementing operational systems to improve effectiveness and efficiency, and to achieve the desired results.
Learners will consider the importance and interrelationship of business processes and the implementation of operational work plans, focusing on the role and responsibilities involved. Learners will also have the opportunity to investigate the principles of planning work activities, setting objectives and priorities to ensure requirements are met efficiently, and the importance of customer requirements and quality issues.
Involving and motivating team members and colleagues is important in helping to improve efficiency, and in this unit, learners will examine the importance of providing effective leadership and direction.
Effective management of work activities also involves maintaining a healthy, safe and productive work environment and continuously looking for ways to improve the processes involved. Learners will examine the organisational and legal requirements for maintaining this type of environment through developing an understanding the principles of risk assessment.
Learning outcomes and assessment criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.
On completion of this unit a learner should:
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Learning outcomes
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Assessment criteria
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1 Understand the importance of business processes in delivering outcomes based upon business goals and objectives
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·evaluate the inter-relationship between the different processes and functions of the organisation
·analyses the effect of the mission, aims and objectives of an organisation on its structure and culture
·explain the methodology used to map processes to the organisation`s goals and objectives
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2 Understand how work plans are developed for own area of responsibility
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·explain the importance of identifying and prioritising outcomes for work plans
·explain the purpose of agreeing objectives which are specific, measurable, achievable, realistic and time-based to align people and other resources in an effective and efficient way
·assess the usefulness of techniques used to manage activities
·explain factors to be taken into account when allocating and agreeing work with team members
·explain how to produce a work plan for own area of responsibility which promotes goals and objectives
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Learning outcomes
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Assessment criteria
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3 Understand how to monitor appropriate work plans and systems to improve
organisational performance
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· assess the importance of implementing quality audit systems/practice to manage and monitor quality to standards specified by the organisation and process operated
· explain the importance of embedding a quality culture to improve organisation l performance
·explain the importance of providing leadership and direction for own area of responsibility
·evaluate methods used to monitor progress and provide feedback to team members
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4 Understand health and safety requirements when managing business activities
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·explain the impact of health and safety legislation on work activities
·explain the purpose and benefits of carrying out a risk assessment when managing work activities
·assess the importance of reviewing organisational health and safety policies and procedures
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Programme of suggested assignments
The table below shows a programme of suggested assignments that cover the criteria in the assessment grid. This is for guidance only and it is recommended that centres either write their own assignments or adapt assignments to meet local needs and resources.
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Criteria covered
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Assignment title
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Scenario
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Assessment method
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1.1, 1.2, 1.3, 2. 1,
2.2, 2.3, 2.4, 2.5
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Planning for Improvement
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Prepare information on the
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Report or presentation
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link between
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business
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processes and
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organisational
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objectives,
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explaining
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techniques used
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to develop work
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plans
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3.1, 3.2, 3.3, 3.4
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Monitoring Activities to Improve Performance
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Investigate the factors involved when monitoring work plans to improve organisational performance
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Report or presentation
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4.1, 4.2, 4.3
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Importance of
Health and Safety
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Investigate the impact of health and safety requirements on work activities
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Brochure or presentation
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