Unit 4: Understand How to Develop Hospitality Teams
Unit reference number: H/504/2227
Level: 4
Credit value: 5
Guided learning hours: 31
Unit aim
This unit has been devised to assess learners’ ability to recognise the impact that team development can have on organisational performance and how training interventions can be identified and implemented.
Unit introduction
The ability to develop teams and improve their performance is crucial to the success of hospitality operations. This unit will introduce learners to the different type of training and development methods used in the workplace, and will develop their understanding of how to devise development plans for individuals and teams to improve performance.
Learners will also investigate how to implement training interventions to improve an individual’s or team’s performance.
Learning outcomes and assessment criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.
On completion of this unit a learner should:
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Learning outcomes
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Assessment criteria
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1 Understand the role of training in the development of effective teams
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1.1
Explain approaches that hospitality organisations use to increase the capability and performance of teams
1.2
Explain how training can increase the effectiveness of teams
working in hospitality organisations
1.3
Identify the existing development mechanisms available within
an organisation
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2 Understand how
to analyse the training needs of people
in the workplace
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2.1
Explain how training needs analysis can be implemented within the workplace
2.2
Describe how data
derived from a training needs analysis can be analysed to produce reliable information
2.3
Explain how organisational priorities can be compared and contrasted with
the results of training needs analysis data
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3 Understand how to devise plans for the development of teams in the workplace to improve performance
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3.1
Explain how to balance
the development needs of teams and individual team members
3.2
Evaluate development methods
and tools available within an organisation to accommodate the development needs of individuals in the workplace
3.3
Explain how to produce a development plan to progress identified development needs
3.4
Explain how to implement individual training interventions identified within a training plan
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