Unit 10: Ensure the health, safety, welfare and security of customers and staff in an active leisure environment
Unit reference number:M/503/0873
QCF level:3
Credit value:3
Guided learning hours:15
Unit summary
This unit covers the competence that the learner needs to ensure the health, safety, welfare and security of customers and staff in an active leisure environment. This includes the safeguarding of children and vulnerable adults.
Assessment requirements/evidence requirements
Learning outcomes 1-4
- Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:
- observation (for example team briefings or observing the learner monitoring the work of others)
- testimony of others (for example line manager or health and safety/safeguarding specialist)
- products of work (for example risk assessments, health and safety/safeguarding briefing sheets, notes of team meetings, relevant emails to team members)
- reflective account.
Questioning or simulation is allowed for the following assessment criteria: 2.2, 2.3, 3.6, 4.3, 4.5, 4.7.
Assessment methodology
This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.
Alternatively, centre documentation should be used to record this information.
Learning outcomes and assessment criteria
Learning outcomes
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Assessment criteria
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Evidence type
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Portfolio reference
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Date
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1. Be able to identify hazards in an active leisure environment
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·Check the active leisure environment for health and safety issues
·Gather information from all relevant people about possible hazards
·Record all significant hazards, who is exposed, and any existing safety procedures
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2. Be able to assess risks to health and safety in an active leisure environment
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·Assess the risks associated with hazards and whether these risks are acceptable according to legal and organisational requirements
·Consult an appropriate person when assessing risks in an active leisure environment is beyond own level of competence
·Report any unacceptable risks according to legal and organisational requirements
·Continue to monitor for new hazards and assess their risks on an ongoing basis
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3. Be able to maintain normal and emergency operating procedures in an active leisure environment
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·Put in place procedures to keep risks to an acceptable level
·Ensure procedures are consistent with legal and organisational requirements
·Give team members the information they need about procedures
·Motivate team members to follow procedures
·Intervene effectively when procedures are not being followed
·Review and adapt procedures when necessary
·Gather feedback from team members on how well procedures are working
·Use feedback from staff and customers to improve procedures.
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4. Be able to maintain procedures for safeguarding children and vulnerable adults
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·Carry out own responsibilities for the protection of vulnerable adults according to organisational and legal requirements
·Give team members the information they need about safeguarding policies and procedures, encouraging and motivating them to follow these
·Intervene when policies and procedures are not being followed
·Encourage team members to report any concerns they have about the safeguarding of children and vulnerable adults
·Follow the correct procedures when there are concerns about the safety and welfare of children and vulnerable adults
·Ensure the confidentiality of information relating to children and vulnerable adults
·Make sure staff involved in cases of suspected abuse receive any support they may need
·Gather feedback from team members on how well procedures are working
·Use feedback on how well procedures are working to improve safeguarding procedures
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