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Be able to plan services and operations to meet requirements and expectations

Post Date: 01 - Dec - 2019

Unit 22: Plan, organise and evaluate active leisure services

Unit reference number: H/503/0868
QCF level: 3
Credit value: 2
Guided learning hours: 15

Unit summary

This unit covers the competence that the learner needs to plan and organise active leisure services.

Assessment requirements/evidence requirements

Learning outcomes 1-3

Services in this unit may include, for example, special events, programmes tailored to the needs of particular customer groups or ongoing operations. Evidence of performance in the workplace on more than one occasion.

There should be a combination of at least two of the following:

  • observation (for example team briefing sessions, observing the learner monitoring their team and feeding back to them)
  • testimony of others (for example line manager or customer)
  • products of work (for example notes of team meetings, service plans, resource allocations, financial records, evaluations of events or operations)
  • reflective account
  • Questioning or simulation may be used for assessment criteria 1.2 and 3.2.

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.

Alternatively, centre documentation should be used to record this information.

Learning outcomes and assessment criteria

Learning outcomes

Assessment criteria

Evidence type

Portfolio reference


1.            Be able to plan services and operations to meet requirements and expectations

Analyse requirements for services and operations, confirming their completeness and accuracy

Resolve any problems arising from requirements for services and operations with the relevant people

Plan the work so that the requirements for services and operations can be met within organisational procedures, financial constraints and legal requirements

Plan for likely contingencies

Keep records of operational plans complete, accurate and up-to-date




2.            Be able to brief team members on planned operations and services

Communicate plans and requirements to team members making clear their roles, responsibilities, targets and schedules

Encourage team members to suggest methods of improving the planned services and operations




3.            Be able to monitor and maintain services and operations

Monitor operations and services, identifying variations from plans and taking prompt corrective action

Identify and respond to incidents, accidents and emergencies following the emergency action plan

Make sure that equipment and facilities are checked following operations, and dealt with according to organisational and legal requirements

Evaluate operations for effectiveness and efficiency, noting and reporting any improvements for the future

Make sure that records of services and operations are accurate and up-to-date




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