EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE PRACTICE
Unit Reference Number
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F/618/5289
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Unit Title
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Effective Communication in Health and Social Care Practice
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Unit Level
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3
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Number of Credits
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10
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Guided Learning Hours (GLH)
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20
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Total Qualification Time
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100
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Mandatory / Optional
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Mandatory
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Unit Grading Structure
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Pass / Fail
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Unit Aims
The aim of this unit is to explore the importance of communication in health and social care settings, and how to ensure individual needs and preferences for communication are met at all times. The unt also enables the learner to develop their understanding of good practice in respect of equality, diversity and rights in a health and social care setting.
Learning Outcomes – the learner will:
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Assessment Criteria – the learner can:
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1. Understand why effective communication is important in health and social care work settings.
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1.1 Identify reasons why people communicate.
1.2 Explain the impact of communication on relationships in the work setting.
1.3 Explain approaches used to manage challenging situations.
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2. Be able to meet the communication wishes and preferences of individuals.
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2.1 Establish the communication and language wishes and preferences of individuals to communicate effectively.
2.2 Describe the factors to consider when promoting effective communication.
2.3 Utilise a range of communication methods and styles to meet individual needs.
2.4 Explain how to respond to an individual’s reactions when communicating.
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3. Understand possible barriers to communication.
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3.1 Describe barriers to effective communication.
3.2 Analyse ways to overcome barriers to communication.
3.3 Explain how to access extra support or services to enable individuals to communicate effectively.
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4 Understand equality, diversity and inclusion within health and social care.
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4.1 Explain the terms:
- equality
- diversity
- inclusion.
4.2 Explain the impact of barriers to inclusion.
4.3 Explain the legislation relating to equality, diversity and inclusion in service provision.
4.4 Explain how to promote equality, diversity and inclusion in work practice.
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Guidance:
You will summarise your findings in a portfolio of evidence to include a report and presentation with an accompanying report. The portfolio of evidence you produce should contain the proof that you have attained, and can apply, the knowledge, skills and behaviours defined in the required standard.
Scenario:
Communication is a process we all use to make contact with others to understand their needs and requirements. Communication involves sending and receiving messages in a continuous cycle which is repeated and becomes an important part of all relationships.
Task 1 of 2 - Report (ACs 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3)
Instructions:
Using a health and social care setting you are either familiar with or have seen in the media, assess the methods of communication used by people accessing the service and people working there. You are advised to check with your tutor that your choice of topic is appropriate.
Prepare a report, in which you:
- Identify reasons why people communicate.
- Explain the impact of communication on relationships in the work setting.
- Explain approaches used to manage challenging situations.
- Establish the communication and language wishes and preferences of individuals to communicate effectively.
- Describe the factors to consider when promoting effective communication.
- State how you would utilise a range of communication methods and styles to meet individual needs.
- Explain how to respond to an individual’s reactions when communicating.
- Describe barriers to effective communication.
- Analyse ways to overcome barriers to communication.
- Explain how to access extra support or services to enable individuals to communicate effectively
- 1x Report – 2000 words excluding diagrams, references, and appendices.
Delivery and Submission:
Task 2 of 2 Presentation and Report (ACs 4.1, 4.2, 4.3, 4.4) Instructions:
You are required to prepare a presentation to be used for staff new to the sector, you should also prepare brief accompanying report to explain key points.
Your presentation and reports should:
- Explain the terms:
- Equality
- Diversity
- Inclusion.
- Explain the impact of barriers to inclusion.
- Explain the legislation relating to equality, diversity and inclusion in service provision.
- Explain how to promote equality, diversity and inclusion in work practice.
Delivery and Submission:
- 1x Presentation file and speaker notes (500 words) and accompanying report – (500 words) excluding diagrams, references, and appendices.
- You should use and cite a range of academic and reliable sources.
- A comprehensive Harvard style reference list must be included at the end of the work.
- Report - 2000 words
- Presentation file speaker notes – 500 words
- Accompanying Report – 500 words
Evidence to be submitted:
1.1 Identify reasons why people communicate. (Expert`s Response - Plagiarised)
Communication serves as the cornerstone of human interaction, facilitating the exchange of ideas, emotions, and information across various contexts. The multifaceted nature of communication encompasses a spectrum of purposes, each serving distinct functions in personal, social, and professional spheres. Understanding the motivations behind communication is essential for cultivating effective relationships, resolving conflicts, and achieving collective goals.
Firstly, people communicate to express thoughts, feelings, and experiences. Language enables individuals to articulate their internal states, whether it be joy, sorrow, excitement, or fear. Through verbal and nonverbal cues, individuals convey their emotions, fostering empathy and understanding within interpersonal relationships. This expressive function of communication not only enhances emotional connection but also promotes psychological well-being by providing an outlet for self-expression and validation.
Secondly, communication serves as a tool for exchanging information and knowledge. From everyday conversations to formal presentations, individuals disseminate facts, opinions, and ideas to inform, educate, and persuade others. Whether it`s sharing expertise in a professional setting, seeking advice from peers, or engaging in intellectual discourse, the transmission of information enriches understanding, fosters collaboration, and drives innovation. In academic, scientific, and technological domains, effective communication is paramount for advancing research, disseminating findings, and fostering intellectual growth.
Furthermore, communication fulfills instrumental purposes, facilitating coordination, and cooperation in various endeavors. In both personal and professional contexts, individuals engage in communication to achieve specific goals, whether it`s coordinating activities, making decisions, or solving problems. Through negotiation, delegation, and conflict resolution, effective communication mitigates misunderstandings, aligns expectations, and promotes efficiency in goal attainment. In business settings, for instance, effective communication underpins successful project management, team collaboration, and organizational leadership.
Moreover, communication satisfies relational needs, nurturing social connections and fostering a sense of belonging. Human beings are inherently social creatures, seeking companionship, affirmation, and intimacy through interpersonal interactions. By engaging in conversations, gestures, and shared experiences, individuals cultivate and maintain relationships, building trust, loyalty, and mutual support. Whether it`s bonding with family members, forging friendships, or networking with colleagues, communication strengthens social ties, enriches social identities, and promotes social cohesion within communities.
Additionally, communication serves as a means of exerting influence and exercising power within social structures. From political rhetoric to advertising campaigns, individuals and institutions leverage communication to shape perceptions, influence behaviors, and assert authority. Through persuasive strategies, such as persuasion, manipulation, and propaganda, communicators seek to sway opinions, mobilise action, and maintain social order. Effective communicators wield linguistic and rhetorical tools to negotiate power dynamics, advance agendas, and advocate for change in society.