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Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance

Unit 18: Address performance problems affecting team members

Unit reference number: J/503/0863
QCF level: 3
Credit value: 3
Guided learning hours: 15

Unit summary

This unit will ensure that learners are able to identify, discuss, resolve and record team members’ performance problems.

Assessment requirements/evidence requirements

Learning outcome 1

Knowledge understanding assessment involving one or a mixture of:

  • written questions and answers
  • projects
  • assignments

Learning outcomes 2-4

Evidence of performance in the workplace on more than one occasion. There should be a combination of at least two of the following:

  • testimony of others (for example line manager)
  • products of work (for example notes of meetings with staff members or reports on their performance, action plans to improve staff members’ performance)
  • reflective account
  • All evidence should be made anonymous to protect individual staff members’ identities. However, it should be authenticated by a line manager
  • Simulations are not allowed

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion.

Alternatively, centre documentation should be used to record this information.

Learning outcomes and assessment criteria

Learning outcomes

Assessment criteria

Evidence type

Portfolio reference

Date

1.            Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance

Describe legal requirements, industry regulations, organisational policies and professional codes concerning performance

Explain limits of own authority relating to performance problems

 

 

 

2.            Be able to identify performance problems of team members

Evaluate team member’s performance against performance criteria to identify performance problems

Identify causes of a team member’s performance problems

 

 

 

3.            Be able to discuss performance problems with team members

Bring identified performance problems to the attention of the team member concerned

Explain an organisation’s policies for managing performance problems

Identify causes of a team member’s performance problems

Create a confidential record of discussions with team members about problems affecting their performance

 

 

 

4.            Be able to set a course of action to deal with identified problems with team members

Explore alternative courses of action with the team member concerned

Establish a course of action with the team member concerned that will deal with the identified problem

Maintain confidential records of discussions with team members about problems affecting their performance

 

 

 


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