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Understand the provision of accommodation services in diverse contexts

Unit 14: Principles of Hospitality Accommodation Management

Unit reference number: L/504/2223
Level: 4
Credit value: 7
Guided learning hours: 48

Unit aim

This unit has been devised to assess learners’ ability to understand how accommodation operations can be effectively monitored and managed to ensure sufficient revenue is obtained.

Unit introduction

The unit examines a range of factors that contribute to the effective management of the accommodation services function in a number of diverse contexts. Learners will gain an understanding of contemporary issues that impact on the management and performance of the accommodation services function. They will also gain an insight into the critical factors required for effective management and be able to apply and evaluate a range of techniques successfully in the determination of business performance.

Learning outcomes and assessment criteria

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.

On completion of this unit a learner should:

Learning outcomes

Assessment criteria

1     Understand the provision of accommodation services in diverse contexts

1.1        Analyse the styles of accommodation and front office services provided by different organisations

1.2        Analyse the roles and responsibilities of accommodation and front office staff

1.3        Explain the legal and statutory requirements that apply to accommodation services

1.4        Evaluate the services provided by the accommodation operations of hospitality businesses

2     Understand the impact of contemporary management issues on the effective management and business performance of accommodation services

2.1        Explain the importance of the accommodation offer to the performance of the organisation

2.2        Explain the key aspects of planning and management of accommodation services for own hospitality organisation

2.3        Critically discuss the key operational issues affecting the efficient management and business performance of the accommodation services of own hospitality organisation

3     Understand factors that contribute to the effective management and business performance in the accommodation service function

3.1        Describe the importance of property interiors and design to effective performance

3.2        Explain how hygiene and laundry management practices can be evaluated

3.3        Analyse the critical aspects of planning and management of the accommodation service function for own hospitality organisation

 

3.4   Analyse key operational issues affecting the effective management and business performance of the accommodation service function for own operation

4     Understand how to apply techniques to maximise and measure occupancy and rooms revenue

4.1        Describe how revenue and yield management can be evaluated

4.2        Analyse the sales techniques that rooms division staff can use to promote and maximise revenue

4.3        Explain the purpose and use of forecasting and statistical data in the management of accommodation services

4.4        Explain how rooms division performance indicators can be calculated


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