Unit 14: Principles of Hospitality Accommodation Management
Unit reference number: L/504/2223
Level: 4
Credit value: 7
Guided learning hours: 48
Unit aim
This unit has been devised to assess learners’ ability to understand how accommodation operations can be effectively monitored and managed to ensure sufficient revenue is obtained.
Unit introduction
The unit examines a range of factors that contribute to the effective management of the accommodation services function in a number of diverse contexts. Learners will gain an understanding of contemporary issues that impact on the management and performance of the accommodation services function. They will also gain an insight into the critical factors required for effective management and be able to apply and evaluate a range of techniques successfully in the determination of business performance.
Learning outcomes and assessment criteria
In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.
On completion of this unit a learner should:
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Learning outcomes
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Assessment criteria
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1 Understand the provision of accommodation services in diverse
contexts
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1.1
Analyse the styles
of accommodation and front office services provided by different organisations
1.2
Analyse the
roles and responsibilities
of accommodation and front office staff
1.3
Explain the
legal and statutory requirements that apply to accommodation
services
1.4
Evaluate the services provided by the accommodation operations
of hospitality businesses
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2 Understand the impact of contemporary management issues on the effective management and business performance of accommodation services
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2.1
Explain the
importance of the accommodation offer to the performance of the organisation
2.2
Explain the key aspects
of planning
and management of accommodation services for own hospitality organisation
2.3
Critically discuss the key operational issues affecting the efficient management and business performance of the accommodation services of own hospitality organisation
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3 Understand factors that contribute to the effective management and
business performance in the accommodation service function
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3.1
Describe the importance of property interiors and design to effective performance
3.2
Explain how hygiene and laundry management practices can be evaluated
3.3
Analyse the
critical aspects
of planning
and management of the accommodation service
function for own hospitality organisation
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3.4 Analyse key operational issues
affecting the effective management and business performance of the accommodation
service function for own operation
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4 Understand how to apply techniques
to maximise and measure occupancy and rooms revenue
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4.1
Describe how revenue and yield management can be evaluated
4.2
Analyse the sales techniques that rooms division staff
can use to promote and maximise revenue
4.3
Explain the purpose and use of forecasting and statistical
data in the management of accommodation services
4.4
Explain how rooms division performance indicators can be
calculated
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